Platform Policy

• Refund requests must be submitted within fourteen (14) days of purchase, unless a different period is stated at checkout for a specific product.
• Refund eligibility depends on the type of plan or feature purchased and the extent of usage.
• If a subscription is canceled, access generally continues until the end of the current billing period; partial-period refunds are not guaranteed unless required by law.
• Refunds are issued to the original payment method when approved.
• Transaction fees or currency conversion fees charged by payment providers may be non-refundable.

• One-time fees for services that have been fully delivered.
• Credits, tokens, or usage-based purchases that have been consumed.
• Add-ons or premium features that have been activated and materially used.
• Refund requests submitted after the applicable refund window.

• Duplicate charges or accidental double billing.
• Material service outage or platform defect that prevented use of the paid feature, confirmed by our records.
• Unauthorized transaction, where you promptly notify us and we can reasonably verify the claim.
• Billing errors attributable to Semesteria.

• Email support@semesteria.com with the subject line: Refund Request.
• Include your account email, purchase reference, date of purchase, and the reason for the request.
• We may request additional information to verify account ownership and transaction details.
• Approved refunds are typically processed within five (5) to ten (10) business days, depending on the payment provider.

• Candidates must provide truthful and accurate information.
• Candidates must not spam applications, employers, or platform messaging.
• Candidates must not upload malicious content or attempt to compromise platform security.
• Candidates must maintain respectful, non-harassing conduct toward employers and other users.

• Automated scraping, bots, or abusive traffic are prohibited.
• Circumventing rate limits, paywalls, or feature restrictions is prohibited.
• We may implement technical controls to detect and prevent fraud, abuse, and unauthorized access.
• Accounts involved in abuse may be suspended and may become ineligible for refunds.

• Do not upload content you do not own or have permission to use.
• Do not submit fraudulent resumes, forged documents, or misrepresentations.
• We may remove content that violates law, rights, or platform safety.

• We may warn, restrict, suspend, or terminate accounts for policy violations.
• We may remove content or limit access to features to protect platform integrity.
• Enforcement decisions are made at our discretion based on security, user reports, and system signals.

• We may update this Policy to reflect changes in features, pricing, or legal requirements.
• Continued use after updates constitutes acceptance of the revised Policy.

Contact

Refund and policy questions can be sent to: support@semesteria.com